The Cross Decor $amp; Design

For those intimidated by the complexity of personal interaction, or those simply looking to polish their speaking skills, The Art of Civilized Conversation is a powerful guide to communicating in an endearing way. In its pages, author Margaret Shepherd offers opening lines, graceful apologies, thoughtful questions, and, ultimately, the confidence to take conversations beyond hello. From the basics-first impressions, appropriate subject matter, and graceful exits-to finding the right words for difficult situations and an insightful discussion of body language, Shepherd uses her skilled eye and humorous anecdotes to teach readers how to turn a plain conversation into an engaging encounter.