Returns & Exchanges

Customer Satisfaction

At The Cross Decor & Design, we stand behind the quality of our products and we make things right if you are not satisfied with your purchase. Our shipments are carefully packed and inspected before leaving our store, but in the event you are not satisfied with your purchase simply follow the instructions below. 

Returns and Exchanges

The Cross Decor & Design will accept merchandise returns for Standard Delivery items within 7 days of purchase or delivery and issue a credit or refund at the time of return only with a valid receipt. A valid receipt is an original sales receipt, gift receipt or packing slip. Within 15 days of purchase or delivery we will issue a store credit only. Returns of merchandise purchased through our website will be accepted by mail or in person at the store on 1198 Homer Street, Vancouver BC, Canada. Pending inspection, a credit or refund will be issued for the item value. Any taxes charged will be refunded in accordance with the items to be returned. Shipping and handling charges are nonrefundable. Store returns without a receipt require a valid photo ID.

Important: Shipping and handling charges are non-refundable. 

A refund will be credited back to your original method of payment, and will post approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Most returns will process in approximately two to three weeks, depending on your method of return. Gift card purchases will be refunded in the form of another card and mailed to your billing address.

To return an item by mail please email emmanuel@thecrossdesign.com or call us at 604-689-2900 and we will send you a return label with all of the proper shipping instructions.

Furniture Collection Return/Exchange Policy

At The Cross Decor & Design, we take great pride in the quality and craftsmanship of our furniture. Attention to detail in design, materials, and construction is always forefront. Every item in our collection is carefully inspected before leaving our store. We encourage you to do the same upon receipt of your purchase. In the event that damage occurs in transit, or if you discover any defect in manufacture, please contact us at 604-689-2900 during business hours within 7 days. Upon return, your merchandise will be inspected. In certain circumstances, a usage or restocking fee may apply.