Shipping Information

The Cross Decor & Design has carefully selected each of the brands and manufacturers that are featured on our site. We stock many of our most popular items at our Vancouver location. If an item indicateds that it is Out of Stock you will be contacted about lead times.

Most in-stock items ship within 24 hours of ordering; however, some orders may take up to 48 hours to process.

Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or backordered. You will be alerted in either instance and will be provided an approximate date of shipment. Rest assured any shipping delay will be communicated to you at the time of your order. Should any other unforeseen delay occur, you will be notified within 10 days of placing your order.

Standard Shipping Within Canada

$14.95 flat rate shipping excluding furniture or lighting. If you have purchased furniture or lighting you will be contacted with a shipping quote.
In store pickup is always free.

We ship to the Yukon, Northwest Territories, Nunavut, and other remote regions but additional shipping fees may apply. Please contact us prior to placing an order to obtain a shipping quote. If you place an order without obtaining a shipping quote, we will contact you with shipping fees via email prior to shipping your product(s).

Standard Shipping to United States and other countries

For US destinations is FLAT RATE of $19.95 up to $150. (Online ONLY and excluding furniture and lighting).
For orders of $150CND and up, we will contact you after your purchase with various shipping options.
For more info please contact our online department at online@thecrossdesign.com or give us a call 604-689-2900.
For international orders, we will contact you after your purchase with various shipping options available to you.

Outside of Canada, we do not charge sales taxes, although you may be liable to import duties on some items. You are responsible for paying import duties to your country.