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Our Response to COVID-19

The health of our team, and the health of our clients are our top priorities. 

More than anything, we want everyone who enters The Cross to feel comfortable while they are shopping with us. Not everyone follows the same protocols in their daily lives and there may be a diversity of opinion - as always, we appreciate feedback, and can make changes to our approach as the situation evolves. However, we are confident that we are providing a store environment that’s safe for everyone.

How We Are Caring for Our Clients

  • Our workplace policy ensures that team members  and other showing symptoms of COVID-19 are prohibited from our workplace
  • We are following all ordinances for our industry provided by WorkSafeBC
  • We have implemented enhanced daily cleanliness and sanitation protocols
  • We have adjusted our hours of operation to better serve our clients while they are in store
  • We have reduced our occupancy to a conservative 25 to establish more space & social distance for those that are shopping
  • We are providing alcohol-based hand sanitizer at the entrance of the store, at our cash desk and at our sanitation stations
  • We will not be accepting cash payments at this time
  • Plexi screens barriers will be provided at the Cash Desk & cleaned regularly
  • Returned product will be held for 72 hours before being re-merchandised
  • Pricing is listed on shelves when possible in order to minimize touching of product
  • We are no longer providing water dispenser/refreshments at the Cash Desk
  • Our Jewellery Department will remain closed in-store but is still available online for purchase. A small selection will be set up behind the cash desk, however we can’t allow jewellery to be tried on at this time
  • We have moved all candle testers to the front cash area, so they can be sanitized after sampling
  • We are minimizing our contact with purchased product by suspending our gift-wrapping service
  • We are continuing to provide curbside pick up for online/telephone orders
  • We are happy to provide shopping by appointment outside of regular business hours
  • Our goal is to provide efficient service with minimal contact, therefore long & casual conversations between clients & staff should be limited (if possible) and kept at a safe distance

 

How We Are Caring for Our Team

  • Our workplace policy ensures that team members and others showing symptoms of COVID-19 are prohibited from our workplace 
  • We have established and posted an occupancy limit of 25 people (including staff) to our premises
  • Occupancy in our common areas (offices, kitchen, bathrooms) have been limited based on the size of the space and signs are posted
  • We have implemented enhanced daily cleanliness and sanitation protocols
  • Alcohol-based hand sanitizer dispensers near doors, payment stations and other high-touch locations for customer and staff use, making wipes and trash bins available for wiping shopping baskets and disposing of the wipes
  • We are operating under social distancing guidelines in our store, ensuring that interaction between team members and with clients can happen at a safe distance
  • We will not be accepting cash payments at this time 
  • Plexi screen barriers will be provided at the Cash Desk & cleaned regularly
  • Face masks are available to wear while working
  • Along with face masks, team members are also offered gloves for additional protection. Should homies choose to use gloves, ensure thorough hand washing before and after each change of gloves
  • Public washrooms are limited to staff use as much as possible
  • We are not offering our gift-wrapping service at this time
  • Prices have been added to shelving to reduce the need to touch items to check price
  • We have reduced store hours to allow for more cleaning time as well as to provide a more efficient and conscientious service to our clients