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Returns

Sometimes it doesn't work out. We understand. If you need to do a return, here's how:

By-Mail
Return your item(s) by mail within 7 days of receiving your order. Carefully pack up the item(s) and purchase a return label from the shipping carrier of your choice. Once we've received the item back and inspected the pieces to ensure the condition has not been compromised, we'll process a refund to the original payment method. Please note that sale items, special orders, and shipping/handling fees are final sale and non-refundable.
 
In-Store
Refunds and exchanges can be processed in-store at our Yaletown shop, within 7 days of receiving the order. Pending inspection, a refund or credit will be issued. Please note that sale items, special orders, and shipping/handling fees are final sale and non-refundable.
 
Damaged Items Procedure
Oh no! We do our best to package your order up to ensure a safe delivery, but sometimes accidents happen. Please send us an image of the defective item to helpme@thecrossdesign.com to start a claim process for the item(s). Either a replacement or refund will be issued depending on the case. Please note, all damages must be emailed within 7 days of the parcels delivered date to be covered.
 
 
QUESTIONS?
We're here to help! Please email all online order inquiries to helpme@thecrossdesign.com. If you need urgent care, you can reach our sales floor team at 604-689-2900 ext 1 or visit our shop located at 1198 Homer Street, Vancouver, British Columbia, V6B 2X6.