Sometimes it doesn't work out. We understand. If you need to do a return, here's how:
Return online purchases for a refund within 7 days of receiving your order. Sale items, special orders, and shipping/delivery fees are final sale and non-refundable.
Log into your online account here and click the Return Items text beside the applicable order. Follow the onscreen instructions to initiate a return. Carefully pack up your items and purchase a return label from the shipping carrier of your choice.
Once we've received your item and inspected it to ensure original condition, we'll process a refund to the original payment method (or store credit if requested). Shipping fees are non-refundable.
Refunds and exchanges can be processed in-store at 1198 Homer Street, Vancouver BC. Pending inspection, a credit or refund will be issued for the returned item value. Shipping fees are non-refundable.