Complimentary In-Store Pick-Up

If you're in British Columbia, you can select "In-Store Pickup" at checkout—free of charge! We’ll send you an email when your order is ready for pickup at our Yaletown shop, usually within 24 hours of purchase.

Standard Item Shipping

For small standard items (like books, tabletop accessories, candles, and more), we ship across Canada via Canada Post or FedEx, depending on your location. Please allow 2-12 business days for delivery, and refer to your tracking number for real-time updates. Flat-rate shipping: $15.

Furniture Shipping

For local furniture deliveries, we’ve partnered with a trusted White Glove delivery team to ensure a seamless experience. Here’s what you can expect:
✔️ Careful delivery right into your home
✔️ Unpacking & inspection of each piece
✔️ Placement & assembly in your desired room
✔️ Packing materials removed for a hassle-free experience

For a custom furniture shipping quote or to confirm if we can ship to your location, please reach out to us at sales@thecrossdesign.com before placing your order. Not all of our furniture pieces are suitable for long-distance shipping, so be sure to check the product page for details.

♡ Thank you for shopping with us—we can’t wait to bring beautiful pieces into your home! ♡

U.S. Shipping & Tariff Information

We’re so happy to ship our home decor, gifts, and accessories to our wonderful customers in the U.S.! Below is everything you need to know about our shipping policies, including an important update on new U.S. tariffs that may affect your order.

Standard Shipping for Small Items

For small standard items like books, candles, and tabletop decor, we ship across the continental U.S. using USPS or FedEx, depending on your location. Shipping typically takes 3–12 business days, but you can always check your tracking number for updates.

🚚 Shipping Rate: Our current flat rate for small-item shipping is $45 CAD.

Furniture Shipping

We’d love to send all of our beautiful furniture pieces your way, but due to the size and weight of many of our items, we unfortunately cannot ship select furniture styles to the U.S. at this time. If you have your heart set on something, feel free to reach out—we’ll see what we can do!

NEW: U.S. Tariff & Customs Update

We wanted to give you a heads-up about some recent changes to U.S. trade policies that could affect your order.

Will I Be Charged Additional Fees?
Possibly. As of today, the U.S. government may impose additional tariffs, duties, or taxes on certain imports. This means that your package might be subject to extra charges when it arrives. Since we don’t have control over these fees, customers are responsible for any customs, duties, or taxes upon delivery.

Could There Be Shipping Delays?
Maybe! These new regulations might lead to increased customs inspections, which could mean longer delivery times. We’ll do everything we can to get your order to you as quickly as possible, but we appreciate your patience.

What If I Refuse Delivery?
If an order is returned to us because duties weren’t paid, or if the carrier couldn’t reach you, you may be responsible for return shipping fees and a restocking charge.

U.S. Orders Over $2,500 USD

For larger orders exceeding $2,500 USD (approx. $3,300 CAD), U.S. Customs & Border Protection (CBP) may require U.S. residents to provide a Social Security Number as part of the customs clearing process. If this applies to your order, we’ll reach out to you directly. You can read more about this requirement on the CBP website.

By placing an order with The Cross Decor & Design, you acknowledge and agree to these shipping and customs terms.
If you have any questions, don’t hesitate to reach out—we’re happy to help!