Shipping Information

The Cross Decor & Design has carefully selected each of the brands and manufacturers that are featured on our site. We stock many of our most popular items at our shop in Vancouver. If an item indicateds that it is out of stock when you place your order, you will be contacted about lead times.

Most in-stock items ship within 48 hours of ordering.

Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or backordered. You will be alerted in either instance and will be provided an approximate date of shipment. Rest assured, any shipping delay will be communicated to you at the time of your order. Should any other unforeseen delay occur, you will be notified within 10 days of placing your order.

Standard Shipping Within Canada

$14.95 flat rate shipping excluding furniture or lighting. If you have purchased furniture or lighting, you will be contacted with a custom shipping quote.
In store pickup is always free.

We ship anywhere in Canada, however, additional shipping fees will apply for remote regions. Please contact us prior to placing an order to obtain a shipping quote. If you place an order without obtaining a shipping quote, we will contact you with shipping fees via email prior to shipping your product(s).

Standard Shipping to United States and other countries

For US destinations there is a flat rate of $39 for orders up to $150. (Online ONLY and excluding furniture and lighting).
For orders of $150CND and up, we will contact you after your purchase with various shipping options.
For more info please contact our online store department at online@thecrossdesign.com or give us a call at 604-689-2900.

For international orders, we will contact you after your purchase with various shipping options available to you.

Outside of Canada, we do not charge sales taxes, although you may be liable to import duties on some items. You are responsible for paying import duties to your country.