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Shipping

All items ship from our Yaletown shop or warehouse in Vancouver, British Columbia 

 

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Our small team hand picks all orders and we do our best to have them packed and shipped within 1-3 business days from the initial order date.*                                                                                                  *orders placed during sales and promotions will be subject to a longer processing and shipping time.

Due to high shipping costs, we are unable to ship outside of Canada or continental United States at this time.

All pricing is shown and processed in Canadian Dollars and do not included taxes. When you proceed to purchase your order, a sales tax (where applicable) will be added to the order total. 


HOLIDAY SHIPPING CUT-OFF 2022

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NEW | 2 DAY COURIER IN GREATER VANCOUVER

 

We have partnered with a local courier service and are excited to be able to deliver your standard items right to your day within 2 business days! (Most of the time it's sooner) The courier driver will text you along the way with an ETA and will leave the package at your doorstep or with a concierge if no one is home.

Our deliveries are Monday, Wednesday and Friday so as long as you place your order by 9am on those days, you'll receive it that evening! Please leave us a note in the comment section if you have any special requirements.

This service is a standard fee of $15 and available to our clients in Vancouver, West Vancouver, North Vancouver, Burnaby, Coquitlam, Port Moody, New Westminister, Surrey, White Rock, Delta & Richmond.

CANADA

Complimentary In-store Pick-up
If you live within British Columbia, you have the option to select "In-store Pickup", which is free of charge. You will be notified by email once your order is ready to be collected from our Yaletwon shop. We will try our best to have your order ready within 24 hours after purchase. 

Standard Item Shipping
For shipping small standard items like decor and accessories across Canada (e.g. books, tabletop items, candles, etc), we use either Canada Post or Fedex depending on your location. Please allow 2-12 business days for delivery, or refer to your tracking number for updates on the arrival time. Our current standard shipping rate for small items are noted below:

CANADAStandard Items
  SHIPPING COST
  $15
   

Furniture Shipping
For local furniture deliveries, we are proud to partner with our preferred local delivery team to assist with your order. Our White Glove service provides a high level of professionalism and ensures a safe delivery to your home. With this service, your furniture piece(s) will be delivered into your home by the delivery team. They will then unpack and inspect each item before placing it into the correct room to begin assembling. For added convenience, all packing materials will be removed from your home. Please contact us at sales@thecrossdesign.com for a custom shipping quote and to confirm that we are able to ship furniture to your location prior to ordering. Keep in mind, not all of our pieces are designed to be shipped long-distances. Please refer to it's product page beforehand to check if we can ship outside of British Columbia ♡


UNITED STATES

Standard Item Shipping
For shipping small standard items like decor and accessories across continental United States (e.g. books, tabletop items, candles, etc), we use either USPS or Fedex depending on your location. Please allow 3-12 business days for delivery, or refer to your tracking number for updates on the arrival time. Our current standard shipping rate for small items are noted below: 

CONTINENTAL UNITED STATESDECOR & ACCESSORIES 
SHIPPING COST  
$45  
   

Furniture Shipping
While we'd love to be able to offer all furniture pieces to our American friends, we unfortunately are not able to. Due to the weight and size of a lot of our pieces, we cannot ship select styles to the United States at this time. Please contact us at helpme@thecrossdesign.com for a customer shipping quote and to confirm whether we can ship furniture to your location prior to ordering. 

US Customs and Duties
Please note that you will be liable for all import duties, customs and taxes, which will be due at the point of/or after delivery. The Cross Decor & Design does not have any control of the duties, customs or taxes levied by the country you are ordering from. We can not advise you of what the cost may be as these charges can vary. Please contact your local customs office for more information!

For orders over $2,500 USD (roughly $3,300 CAD), the US Customers and Border Protection agency may require US residents to provide a social security number as part of the customs clearing process. We will reach out to you directly if the US CBP requests this from us. You can read more about this on the CBP site here.


OTHER SHIPPING INFORMATION 

SPECIAL ORDERS
If items are out-of-stock, in many case we may be able to special order them for you! There is no additional cost for special orders, however the delivery times can vary from 3-12 weeks depending on the item. We will contact you with the specific delivery time for your order.

MADE-TO-ORDER ITEMS
Some of our larger furniture products are made-to-order, meaning we do not stock them in our warehouse. There is no additional cost for made-to-order items, however the delivery times can vary from 2-8 weeks depending on the item. We will contact you with the specific delivery time for your order.

SEPARATE SHIPMENTS
Multiple items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or backordered. You will be alerted in either instance and will be given the option to arrange for a separate shipment. Additional shipping fees may be required.

Questions? Please contact us and we would be happy to help!