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Shipping

 

We ship to certain areas in North America. All items ship from our warehouse in Vancouver

If you're somewhere else in the world, unfortunately we cannot ship to you at this time due to high shipping costs.

All pricing is shown and processed in Canadian Dollars. Return online purchases for a refund within 7 days of receiving your order. Sale items, special orders, and shipping/delivery fees are final sale and non-refundable.


CANADA

In-store Pick-up
If you live in BC, you'll see a Store Pick-up option at checkout. Pick-ups are usually ready 24 hours after purchase, however we will send you an email when your order is ready to pick up. Store pick-ups are always complementary.

Standard Item Shipping
For small standard items like decor and accessories (e.g. books, tabletop items, bedding, clothing, bath, papershop, candles, pillows, jewellery, etc) shipping costs are:

CANADAStandard Items
ORDER VALUE  SHIPPING COST
Under $200 $10
   

Furniture Shipping
For furniture items (e.g. beds, couches, lighting, poufs, tables, rugs, chairs, benches, desks, mirrors, etc) please contact us at info@thecrossdesign.com for a shipping quote.

 


UNITED STATES

Standard Item Shipping

For small standard items like decor and accessories (e.g. books, tabletop items, bedding, clothing, bath, papershop, candles, pillows, jewellery, etc) shipping costs are:

CONTINENTAL UNITED STATESDECOR & ACCESSORIES 
SHIPPING COST  
$30  
   

Furniture Shipping
For furniture items (e.g. beds, couches, lighting, poufs, tables, rugs, chairs, benches, desks, mirrors, etc) please contact us at info@thecrossdesign.com for a shipping quote.

US Customs and Duties

We love our American friends! You may need to pay import duties on some items (as leveraged by the US Federal Government). If this is required, Fedex will assess the duties when they deliver the order.

For orders over $2,500 USD (roughly $3,300 CAD), the US Customers and Border Protection agency may require US residents to provide a social security number as part of the customs clearing process. We will reach out to you directly if the US CBP requests this from us. You can read more about this on the CBP site here.


OTHER SHIPPING INFORMATION 

DUTIES AND TAXES
Outside of Canada, we do not charge sales taxes, although you may be liable for import duties on some items. You are responsible for paying import duties to your country.

SPECIAL ORDERS
If items are out-of-stock, in many case we may be able to special order them for you! There is no additional cost for special orders, however the delivery times can vary from 3-12 weeks depending on the item. We will contact you with the specific delivery time for your order.

MADE-TO-ORDER ITEMS
Some of our larger furniture products are made-to-order, meaning we do not stock them in our warehouse. There is no additional cost for made-to-order items, however the delivery times can vary from 2-8 weeks depending on the item. We will contact you with the specific delivery time for your order.

SEPARATE SHIPMENTS
Multiple items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or backordered. You will be alerted in either instance and will be given the option to arrange for a separate shipment. Additional shipping fees may be required.

Questions? Please contact us and we would be happy to help!