Shipping

 

We ship all over North America! All items ship from our warehouse in Vancouver.

If you're somewhere else in the world, please email us about a quote helpme@thecrossdesign.com

All pricing is shown and processed in Canadian Dollars. Return online purchases for a refund within 7 days of receiving your order. Sale items, special orders, and shipping/delivery fees are final sale and non-refundable.


CANADA

In-store Pick-up
If you live in BC, you'll see a Store Pick-up option at checkout. Pick-ups are usually ready 24 hours after purchase, however we will send you an email when your order is ready to pick up. Store pick-ups are always complementary.

Standard Item Shipping
For small standard items like decor and accessories (e.g. books, tabletop items, bedding, clothing, bath, papershop, candles, pillows, jewellery, etc) shipping costs are:

CANADAStandard Items
ORDER VALUE  SHIPPING COST
Under $200 $10
$200+ FREE

Furniture Shipping
For furniture items (e.g. beds, couches, lighting, poufs, tables, rugs, chairs, benches, desks, mirrors, etc) we have the following White Glove flat rate shipping fees for the following cities.

White Glove Shipping

Your furniture items will be delivered inside your home by white glove delivery service providers, where they’ll unpack and inspect each item, place it in your room of choice, and provide assembly. For added convenience, all packing materials will be removed. Any damage is automatically insured and will be remedied without cost to you. White Glove Shipping provides the highest peace of mind for your furniture investment.

CANADA SMALL FURNITURE 
(1-4 items)
LARGE FURNITURE
(1 item)
CITY SHIPPING

SHIPPING

Vancouver  $100 $100
Metro Vancouver  $175 $175
Kelowna $150 $400
Vancouver Island & 
Sunshine Coast
$175 $450
Edmonton $200 $750
Calgary $200 $750
Winnipeg $250 $750
Ottawa $300 $950
Greater Toronto $300 $950
Montreal $400 $950

Live outside these cities?
We’ll happily deliver to you with a custom shipping quote, just make your purchase and we’ll send you an email with the shipping price for your approval prior to shipping your order. 


UNITED STATES

Standard Item Shipping

For small standard items like decor and accessories (e.g. books, tabletop items, bedding, clothing, bath, papershop, candles, pillows, jewellery, etc) shipping costs are:

CONTINENTAL UNITED STATESDECOR & ACCESSORIES 
ORDER VALUE SHIPPING COST
Under $200 $30
$200+ $15

Furniture Shipping
For furniture items (e.g. beds, couches, lighting, poufs, tables, rugs, chairs, benches, desks, mirrors, etc) we have the following White Glove flat rate shipping fees for the following cities.

White Glove Shipping

Your furniture items will be delivered inside your home by white glove delivery service providers, where they’ll unpack and inspect each item, place it in your room of choice, and provide assembly. For added convenience, all packing materials will be removed. Any damage is automatically insured and will be remedied without cost to you. White Glove Shipping provides the highest peace of mind for your furniture investment.

CONTINENTAL UNITED STATESSMALL FURNITURELARGE FURNITURE
  SHIPPING COST SHIPPING COST
Los Angeles, CA $350 $950
New York, NY $400 $1,200
Houston, TX $400 $1,000
Seattle, WA $300 $800
Alexandria, VA $350 $950
Las Vegas, NV $400 $950
Miami, FL $450 $1,200
Portland, OR $300 $800
Richmond, VA $350 $950

Live outside these cities?
We’ll happily deliver to you with a custom shipping quote, just make your purchase and we’ll send you an email with the shipping price prior to shipping your order.

US Customs and Duties

We love our American friends! You may need to pay import duties on some items (as leveraged by the US Federal Government). If this is required, Fedex will assess the duties when they deliver the order.

For orders over $2,500 USD (roughly $3,300 CAD), the US Customers and Border Protection agency may require US residents to provide a social security number as part of the customs clearing process. We will reach out to you directly if the US CBP requests this from us. You can read more about this on the CBP site here.


REST OF THE WORLD

For small item orders outside of the US and Canada, a shipping fee based upon your address will be estimated at checkout.

For larger furniture items, we will contact you after your purchase with a custom shipping quote. Generally, furniture items shipped globally can range $1,500-$5,000+. 


OTHER SHIPPING INFORMATION 

DUTIES AND TAXES
Outside of Canada, we do not charge sales taxes, although you may be liable for import duties on some items. You are responsible for paying import duties to your country.

SPECIAL ORDERS
If items are out-of-stock, in many case we can special order them for you! There is no additional cost for special orders, however the delivery times can vary from 2-8 weeks depending on the item. We will contact you with the specific delivery time for your order.

MADE-TO-ORDER ITEMS
Some of our larger furniture products are made-to-order, meaning we do not stock them in our warehouse. There is no additional cost for made-to-order items, however the delivery times can vary from 2-8 weeks depending on the item. We will contact you with the specific delivery time for your order.

SEPARATE SHIPMENTS
Multiple items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or backordered. You will be alerted in either instance and will be provided an approximate date of shipment.

Questions? Please contact us and we would be happy to help!